Return Policy

Funeral Express Flower Shop's Policy on Delivery Issues:

At Funeral Express Flower Shop, we strive to ensure a seamless delivery experience for our valued customers. However, in the event of any problems that may occur during the delivery of floral arrangements and other items, we have outlined our policy below:

1. Refund for Unaccepted Floral Arrangements:

   • Floral arrangements that are not accepted by the recipient can be refunded by customers due to the following reasons:
     1. Wrong Flower Arrangement
     2. Damaged Items
   • Customers should inform Gertrudes Flowershop via email or phone call within 12 hours upon receipt of delivered items to avail of the refund.

2. Wrong Delivery:

   • In the rare event that Gertrudes Flowershop delivers the wrong flower arrangement to customers, the flowers will be replaced with the correct floral arrangement or with an equal or higher value of flowers. This applies if the subject flowers are not available from suppliers at the time of the wrong delivery.

3. Recipient Unavailability:

   • If the recipient of the ordered items is not available during the time of delivery, customers will be notified via email or phone call.
   • If customers cannot be reached, the ordered items will be returned to Gertrudes Flowershop for storage. Re-delivery will only be arranged once the shipping cost is paid by the customer. Any additional costs, such as those for new floral arrangements or other items included in the new order, shall be shouldered by the customer.

For Deliveries Outside Metro Manila:

• Customers are advised to contact Gertrudes Flowershop before placing orders to confirm whether the recipient's address is deliverable.
• Orders that cannot be delivered will only receive a 70% refund from the total amount paid by the customer.

At Funeral Express Flower Shop, we are committed to providing exceptional service and ensuring customer satisfaction. If you have any further questions or concerns, please do not hesitate to contact us.